Network security can be a lot like safety; too much and your production may suffer, too little and you leave yourself exposed to cyber-attacks. There needs to be a balance between maintaining high overall equipment effectiveness (OEE) and mean time to repair (MTTR) levels with network protection.

Why do failures happen at 2 AM? I wish I could answer because I do understand the challenges that happen when a production line has a failure in the middle of the night. I’ve lived it. Having a support solution in place is a tremendous asset. But unless you get it right, issues can still arise.